We appreciate your patience in allowing us time to research the information and respond to your complaints.
We are sorry that this is one of the few instances in which we cannot make a refund.
We are sorry for any inconvenience we caused you.
We are proud of our excellent service，and you should expect it at all times. We apologize for our failure and will try not to let this happen again.
We try our best，but occasionally errors do slip by. We will try even harder to prevent future errors.
This is one of a very few areas of loss that Forward Insurance Company does not cover，and we are sorry we are unable to help you in this time of need. We suggest you contact Hanford Insurance of Brooklyn for this type of coverage.
Thank you for your patience while we straightened out the confusion about your order. We are sorry for the inconvenience.
Thanks for staying with us while we contacted all parties involved in this confused situation. Your understanding has helped us clear the many tangled ends.
Again，we are sorry for the inconvenience we caused you.
We appreciate the amount of work you put into your bid，and we are sorry we could not offer you the contract.
For an efficient operation，we have found that our policies must be followed in detail. We are sorry we cannot make an exception for you.
Please accept our apology.
I am sorry I missed our scheduled dinner meeting yesterday in Kansas City. Because of stormy weather there，the plane did not stop over but went directly to Chicago.
I am sorry to hear about the poor printing on your last order. The printer acknowledges the faded-out appearance and will credit you for the full amount.
There was a delay in shipping because the demand exceeded our expectations，and we had to order a second printing.
The delay in shipping was due to a local trucker’s strike，and alternate carriers were busy beyond their capacity.
The delay was due to our error，for which we have no excuses，if you cannot use the belts sent，please return them for a full refund. Please accept our apology. We have no explanation for our obvious error.
Mr. Johnson has been ill for the past week.
An unexpected field trip kept me away from the office.
The Chicago trip required two days more than I anticipated.
Unfortunately，due to my oversight this notice did not go out sooner， and I must apologize.
Mr. Sanders is away for two weeks，but Ms. Lawson will do the report and have it for you as soon as possible，probably by next Wednesday.
We regret the delay in getting copies to you，but our copying machine broke and we had to send your work to another printer.
We are sorry we omitted the samples when we sent your package yesterday. We made the mistake，but the samples are on the way now.
Unexpected developments prevented my being there.
2.对所犯错误做出解释，并表明防止再犯的决心; CHAPTER11 Apology3.以展望未来的肯定语气结尾。
Dear Mr. Caronna：
I am sincerely sorry for what happened Wednesday，and especially for my actions. I hope you will accept my apology. Please rest assured that nothing similar will occur again.
I feel I must make a double apology for the fiasco yesterday at our group’s luncheon meeting. I should not have brought hyper little Randy，and I could not control his behavior.
My baby-sitter canceled at the last minute，and I was unable to get another. Then my eagerness to visit all of you overcame my judgment，which told me to phone and apologize for not being able to attend.
I’m sorry for the disturbance I caused and will think more clearly next time.I ask for your forgiveness.
If I seemed to slink away from your delightful cocktail party Friday night rather than thanking you，it was because I was mortified—and still am. I am the one who ripped the back of your new sofa.
I will be out of town until the middle of next week，but will call you as soon as I return. Arrangements can be made for an upholsterer to pick up and repair the damage，and I will pay for it.
I’m terribly sorry for what I did and for your inconvenience. Will talk to you next week.
Dear Ms. Tran：
This is a letter I never expected to write. It is an honest effort to apologize for what I find hard to believe I said to you last evening at the company office party. I’ve been told what I said，and it makes me so ashamed I’m sick.
I apparently find it hard to adjust to the modem concept of women either having to or choosing to work outside the home. All through my growing-up years， my mother was always there when I needed or wanted her—perhaps she spoiled me a little. I have assumed that her way of taking care of the household and her children was the ideal way. But times have changed，and I haven’t kept up.
I admit I consumed too much delicious punch and lost control，but rest assured it will not happen again. I realize that at home or at the office，it is women who keep us men on the right track. Please accept my humble apology.
Dear Mr. Rodgers：
You are right and we are wrong. We apologize for the error and thank you for calling this to our attention. A corrected bill is enclosed.
Sorry for the error ...
We’re enclosing for you，Mr. Silva，one invoice not included with your February statement. We are sorry this invoice was omitted.The total of the invoices will now equal the statement amount of $150.65.
We appreciate your being a customer since 1957.
Customer Service Division
Dear Ms. Arthur：
I am sorry we cannot write you a check from our local plant for your past-due freight bill No. 278-089789 as you requested.
We received the copy of the bill on Wednesday，November 21. We have matched it with our purchase order and will mail it today to our headquarters in Detroit for payment.
Although the bill is overdue，because we have not received the original bill，our corporate procedure requires that our headquarters office pay the bill. This procedure speeds payment in practically all instances and includes an audit of all paid freight bills.
You should have your money in less than a week.
Dear Mr. Melton：
You have excellent qualifications for the supervisory opening in our billing department. However，company policy requires that positions at this level be filled from our existing staff. It is part of our company training program.
I will send your resume to our human relations department. They may have a staff opening that would interest you. I wish you success in finding a position.
Dear Mrs. Everidge：
We received your letter about your problem with our portable baking oven/broiler. We are sorry that we cannot refund the purchase price. You have had the oven over two years and the warranty is for only one year，although most of these ovens last ten years.
Repairing this appliance is as costly as buying a new one. If you wish to purchase a new model，you can use the enclosed coupon for a 25 percent discount. We hope this will be satisfactory.